Increasingly, I’m getting mentions from people with whom I’m not familiar, asking to click on links to their work. I see this happening to my friends, too, so I thought I’d collect and share my responses to one Twitter user on why this doesn’t work that well.

“	.@gbedard1 ok, time for some free advice. People pay thousands for this (or they just buy my book, haha), so take notes:
	randomdeanna September 9, 2011

“	.@gbedard1 I don’t have a relationship to you or your work, so randomly tweeting me isn’t going to make me click your link
	randomdeanna September 9, 2011

“	.@gbedard1 when I check out who you are, I see you’re randomly tweeting a lot of ppl, so now you kinda look like a spammer. oh noes!
	randomdeanna September 9, 2011

“	.@gbedard1 Twitter isn’t a shortcut to popularity. It’s a means to build relationships.
	randomdeanna September 9, 2011

“	.@gbedard1 So start getting to know the ppl whose attention you want, and let them get to know you. *Then* pitch them shamelessly. :) /end
	randomdeanna September 9, 2011

 UPDATE: I got a little swipe about my ego being too big to click on links. Granted, my ego is ginormous (ask anyone who knows me intimately offline), but for once, it doesn’t have much to do with the situation at hand. I’m just explaining here how important the relationship mechanism is for sharing information– it’s called “social” media for a reason. Tee hee.

• Monday, 9:30am. Hyatt TX Ballroom 1.
  The best donuts you’ve ever had in your life will be served!
  People Power: Leveraging Personal Stories to Build Influence.
  http://schedule.sxsw.com/events/event_IAP7037
  With: Twanna Hines, Jean Russell, Cheryl Contee and Andrea Miller.
  Now, social is personal. From finance site Mint.com’s anti-immigration blog post gaffe to YourTango CEO Andrea Miller’s “How to Date an Indian (Advice for the Non-Indian),” social media fuses personal with public in a way never seen before. Whether sharing taste in hiphop, dating preferences, provocative political ideas, or insider information about a soon-to-be-launched business, social media strategically develops personal and professional reputations. Stories can build audiences, grow support for campaigns and change mainstream ideas about social issues. They can also alienate various communities, compromise business information confidentiality or damage brands. If social media has shown us anything, it’s that stories still matter. This panel will be a concrete conversation on how successful online personalities have managed their personal and professional lives using social media: telling authentic stories about our experiences, and using those stories to build powerful, engaged communities.
• Monday, 11:30am. SXSW Bookstore — ACC Ballroom Foyer D
  Book signing! I’ll be there till 12pm.
  http://schedule.sxsw.com/events/event_OE00561
• Monday, 12:30pm. Icehauers, 83 Rainey St.
  Twitter for Good at SXSW and Beyond
  http://claire.us.com/twitter-for-good-at-sxsw-and-beyond/
  The lovely Claire Diaz Ortiz, who leads philanthropy and social innovation at Twitter, is hosting this lunchtime discussion and workshop to answer the question: “What 1 THING could Twitter, Inc. do to better help non-profits, causes, and anyone trying to make a difference in the world using the platform?” More details at Claire’s blog post.

In that spirit, here’s some simple advice about how to treat others with respect and still have fun online. The number one rule? Ask first.

Mind-blowing concept, I know! But with the ease with which we can refer to and tag each other on different services, we forget that sometimes people don’t want to be referred to or tagged. Just because someone has a public profile, doesn’t mean they want to be quoted at every juncture! Here are some standard questions I use:

• Can I post what you just said to Twitter and Facebook? Should I credit you, or should it be anonymous/overheard?
• I took a great picture of us–check it out. Can I post it and tag you with it?
• I’m checking into Foursquare for this restaurant. Can I say that I’m having dinner with you?

Not only does this tell your friend that you actually care about their privacy (most people like that), but it also helps spread the reminder that they should do the same for you and others.

The more you do it, the more comfortable it’ll be for both you and your friends. Now, onward with your sharing!

At the beginning of December, Aspen Baker, the executive director of Exhale, wrote me an email. “I’m looking for a social media coordinator and web person for a short-term project,” she said. “Interested?” I’ve always been a fan of Aspen’s work at Exhale — they’re a nonprofit organization which provides the first and only nonjudgmental national, multilingual after-abortion talkline. One of the things I love most about Exhale, which I learned largely through their campaign, is their advocacy of “pro-voice” in dealing with abortion. Every woman’s voice deserves to be heard; women (in numerous political contexts) don’t need to be talked at, shamed, have numbers and percentages thrown at them as much as they need to be listened to, and told that they are loved.

The project Aspen had in mind was exciting from the outset–large with names but fraught with challenges. It turns out that MTV approached them when they decided to do a special on abortion for their program “16 & Pregnant.” Now, if you’re not familiar, MTV has two reality shows about teen pregnancy running; “16 & Pregnant” is one of them, and the other is “Teen Mom.” They’ve both been running for two seasons, and up until this special, neither series showed any teen having an abortion. This is noteworthy because 37% of all teen pregnancies do end in abortion; many have criticized MTV for not showing a large portion of the teen pregnancy experience.

MTV came to Exhale originally looking for women who would be willing to go on the show and talk about their experience having an abortion. Exhale ultimately got the opportunity to help shape how the show was put together, and used this opportunity to do some pro-voice educating with the production team. They wanted to show that it was possible to have an honest, thoughtful, nuanced conversation about abortion that wouldn’t be polarizing and inflammatory. And, most importantly, they wanted MTV’s young viewers who have had abortions to personally relate to the stories shared on the special.

Aspen then wanted to create a social media campaign and website to accompany the airing of the special. It was slated to air at 11:30pm on Dec 28th, just a few days after Christmas, and there would be no commercial interruptions, and no promotions announcing that the show would be on. So, despite the bonus of having a nationwide audience, we ran the risk of no one hearing about it. The other challenge was that we weren’t allowed to announce the show ourselves until MTV was ready, which likely (given their desire to fly this under the radar) wasn’t going to be until right before the show.

HOW WE BUILT THE CAMPAIGN

I quickly enlisted the help of Sonal Bains, with whom I work often: we split client work quite nicely, with me on the strategic development and technology end of things, and Sonal on the implementation and media relation end of things. Both of us come from strong offline organizing backgrounds, and this informs our style of work and collaboration. (Plus, Sonal’s hilarious.) The takeaway here is that as you assess your campaign, it’s helpful to write down what your strong points are, what you bring to the table. I know that I don’t have the relationships with bloggers and journalists that Sonal does, for example. If you’re working within an organization, get your key players together and write down concrete skills and time availability as part of your campaign brainstorming. On Exhale’s side, their Director of Programs, Jovida Ross, played a critical role in the implementation of the campaign and was a great partner for Sonal and I. We had a small yet mighty team of high-functioning, excellent communicators.

Aspen’s campaign idea was to create a digital safe space where the women who decided to tell their stories on the show–and by extension, all women who’d had abortions–would feel loved and supported. Central to this space would be a website where anyone could submit a message of love or support. Any political messages (from any corner of the debate) would not be accepted; Aspen’s vision was a zone free of typical advocacy posturing, and wanted it only to focus on the women. Why? In Exhale’s extensive counseling experience, they have found that political rhetoric can shut down women seeking emotional support after abortion. This would be a space where we wouldn’t allow that to happen.

It was important to me to give the campaign a catchy name that had emotional resonance. I rejected our original names that were things like “Your story matters” and “You are loved.” They were all vague, emotionally absent, and just didn’t hit on the enormity of what we were trying to pull off. I asked our group to think of names that were plays on the title of the show, allowing us to capitalize on the already-popular brand; it was Aspen that landed “16 & Loved.”

ELEMENTS OF THE CAMPAIGN

• Set up metrics and analytics to track how the campaign performs
• Build a quick ‘n’ dirty website to capture submissions of love
• Rename the Twitter profile from “xhaleisprovoice” to “ExhaleProVoice” and use the hashtag #16andloved to capture the conversations about the campaign
• Build the Facebook Page for Exhale as an organization, and use it to share the love, and updates about the campaign.
• Involved the reproductive justice blogging community by organizing a private, embargoed call before the special airs, and inviting people to participate in a live blog during the show.

METRICS

I’m a big fan of Rowfeeder for my social media tracking needs. I work with individuals and small organizations, so we pretty much can’t afford tools like Radian6, which is one of the more popular services in the non-profit sphere. For $35/month, Rowfeeder lets us track up to 3 terms on both Twitter and Facebook. On top of providing interesting metrics reports that you can tweak and do fun things with in Excel (if you’re that kind of nerd; not that I know anything about that), it also dumps all the mentions/posts it finds into a Google doc for you, so that you have the raw data.

We chose to have it track #16andloved, ExhaleProVoice and xhaleprovoice (in case there were tons of people using the old Twitter handle). In retrospect, I should have chosen 16andloved without the hash sign; that would have also captured mentions of the website where neither the hashtag nor Twitter handle were used.

WEBSITE

We purchased 16andloved.com and set up hosting with LivingDot.com (their “One” plan for $10.95/month). We installed WordPress, and chose the Therapy theme from WooThemes for $75. I recreated the “16 & Pregnant” logo to read “16 & Loved” by hand using my Wacom Intuos drawing tablet.

For the submissions and posting, we used a few WordPress plugins. The submission form was created by Contact Form 7, and we had to sent to a special email address that we hooked up to Postie. Postie turned the submission emails into draft blog posts, and we checked regularly and approved/discarded the posts. We also used an extension for Contact Form 7 that captured the submissions and added all the info to a table in the database that could be exported. We also used the Really Simple CAPTCHA to keep out spam/bot submissions.

I installed the WP Supercache plugin in case the site got really popular and crashed (it did once). For social sharing, we used the Facebook Likes It plugin (this seems to have been abandoned; I can’t find its install page anymore), and the WP Tweet button plugin.

TWITTER

Before we got word we could talk about the special, we started working on building the community engagement by joining existing abortion conversations, following and engaging with influential folks that we identified, and also posting a few teasers about having Exciting News! to share very soon.

Once we got the go ahead, we launched the website and started soliciting submissions. We received several dozen on the first day, and tweeted some of our favorites. We continued to solicit, post favorites, retweet others’ Twitter posts, and respond to inquiries. Because of the short time period for the campaign, we didn’t do as much curating as I normally advocate for. That’s not to say that we used Twitter as a broadcast tool (a big no-no!); we still maintained a very conversational focus. It’s just that for this case, most of the focus was on “16 & Loved.”

We also used Twitter to promote airing of the show, watching the live blog we were putting together, and to continue to curate responses.

FACEBOOK

Prior to this campaign, Exhale had a Page that they didn’t use, but they did have a Cause with ~1,000 members. My experiences with Causes haven’t been overly fantastic; I feel like it takes a lot of time and resource investment to get minimal material return. Especially for the purposes of our campaign (promoting submissions to the site, and getting the word out about the show), I feel like a Page would serve our purposes much better. The biggest thing is that status updates and links from Pages are more likely to appear in a fan’s news feed, and that was absolutely critical for us.

I asked 25 friends quick to Like it before we even did that much with it so that we could land a username, making it easier to share the Page with the wider world. We chose http://facebook.com/ExhaleProVoice. We then started posting periodic updates to the Cause, asking people to Like the page so that they could stay in touch with Exhale and its Very Exciting News! that was coming.

After that, we used a similar posting strategy as to what we had going on at Twitter.

BLOGGER CALL AND LIVEBLOG

Sonal got to work right away on putting together a conference call for the blogging and journalist communities. She contacted about 10-12 people who write about abortion issues and women’s rights on a larger scale. The Friday before we launched, we hosted the call just using FreeConferenceCall.com. We scheduled a short talk with Aspen, a few words from a spokesperson who had had an abortion. We stressed that the information we were sharing was embargoed, and we would let them know as soon as we could when they could share with their communities. We had a few key asks: 1. to see who wanted to participate in our live blog, 2. to see who was willing to write about the show and our campaign, and 3. to stress the importance of the pro-voice angle of our movement, and ask that they respect that as much as possible. We then opened it up to Q&A, and altogether, we spent about an hour on the phone together.

Five or six of the bloggers on the call volunteered to participate in the live blog the night that the show aired. In addition, the Women’s Media Center offered to create a “watch-in,” and they shared it with their community. How that worked: They created a Facebook event in which people were invited to watch the show (in their own homes) and voice their opinions about it.

For the liveblog, we used CoverItLive. They make it very easy to get a group of approved panelists, as they’re called, to come together and chat live. You can embed the CoverItLive tool in any website very easily, and we encouraged our panelists to do so, widening our reach. I monitored the comments from the community and approved appropriate messages as the show aired. Sonal worked on monitoring the new submissions to the website. After the special was over, people could also re-read the liveblog.

RESULTS! (That’s what you’ve been waiting for, right?)

The straight-up numbers*…

• Website: ~9,000 visits, with most of those happening between Dec. 22nd and Dec. 30th. Users spent an average of 2:26 minutes on the site, and visited 2.1 pages while they stayed. 200+ submissions.
• Twitter: Followers increased from 235 to 465; 548 mentions of @ExhaleProVoice (from 12/20/10, that’s ~27/day); 1563 mentions of #16andloved (from 12/20/10, that’s ~78/day)
• Facebook: Fans went from under 25 to 616; 617 likes of posts with 1,152 active users; Dec. 29th was the most popular day for likes and comments; 86% female fans; 62% are 18-34
• Liveblog:  During the show, we maxed at ~120 viewers at once, with a total of 422 viewers. 175 panelist comments were published; 234 reader comments were sent (98 were published). Since then, the live blog has been replayed over 900 times.
• Media: About 25 blog posts and articles, including feminist strongholds of Feministing, Feministe, Jezebel; independent media such as Salon.com, Change.org, and Care2; mainstream media such as ABCNews, NY Post, Washington Post. Two weeks later, an article on the campaign appeared in the NY Times.

Were these good numbers? All told, yes! We were very happy with them. Moreover, we were even more thrilled with our qualitative metrics, which for me are the real measure of a social media campaign: The overwhelming messages of love and support often left us emotional and speechless. We received very few negative submissions (less than 5), and very few negative comments online. (There was a minor campaign by a conservative blogger, but it never caught traction.) All around, a huge, huge set of cultural wins for the pro-voice movement.

* Exhale agreed to let me publish these numbers. Normally, all quantitative and qualitative metrics are kept private as part of my contracts.

THE INTRO

For background on the #dearjohn campaign, check out these posts from Sady Doyle and Amanda Marcotte.

If you’re not on Twitter, but you’d like a helping hand through the sign-up process, go here.

If you’re new to Twitter, and want an introduction to basic concepts– retweets, hashtags, and mentions, oh my!– go here.

THE GOODS

One of the more attractive social media tactics when it comes to creating a stir is to use hashtags. Hashtags, in the case of campaigns and politics, can be useful to:

• collect all the tweets about a particular topic in one place;
• put pressure on public figures to respond to a topic (because of the above);

What’s a hashtag? It’s an agreed-upon keyword preceded by the pound sign that’s added to your tweet. In this case, we’re using #dearjohn. No special skill is required–just type it into your tweet, or copy and paste it.

Tweets with the #dearjohn hashtag should convey one or more of the following:

• A sense of urgency about sexual assault and reproductive rights.
• A personal story–storytelling is what gets to people, not isolated facts and figures.
• Deep conviction. You don’t have to tell your story to be authentic, but your words should be your own.

UPDATE: Check out Sady’s newer post for content ideas and guidelines.

Consider also monitoring the #dearjohn hashtag (how to do that is explained below) and retweeting posts that you agree with. Amplifying powerful messages and diverse voices goes a long way towards building critical mass.

It’s also helpful to include the Twitter handles of people that you want to hear your message. House representatives who are sponsoring the bill should be considered first–start with @SpeakerBoehner himself. A list of the rest of the co-sponsors–all 173 of them!– can be found here (click on “Co-sponsors” under Representative Christopher Smith). You can use GovLuv to find the Twitter handles of the representative you wish to mention. Consider also sending messages of thanks to representatives who are speaking out and standing up for women in this fight. UPDATE: Amaditalks on Tumblr compiled the whole list here.

You might also think about starting (or joining an existing) an act.ly petition to collect #dearjohn tweeters in yet another online location.

A word about decency/politeness: You don’t have to be nice in your tweets when confronting folks that support HR3. But calling names, making false or libelous accusations, etc., only hurts the rest of the movement. Be outraged, but keep your head on straight.

A word about trolls: If you’re new to this kind of thing, you might not have had much experience with trolling behavior. Basically, a troll is someone who actually isn’t interested in having a productive discussion, and only posts extremely inflammatory comments to derail the entire conversation. Ignore them. Block them. Do not, repeat, do not respond in any way, shape or form–do not even tell them that you’re blocking them. Trolls are vampires: they are emboldened and strengthened by any response to their antics, and you will inevitably be weakened. I know it’s hard to ignore them. But trust me, it is the only way.

To see the running log of all #dearjohn posts, you can do a few things:

• Keep coming back to this post and clicking on #dearjohn
• Look at the top of your Twitter page–there’s a search box. Enter #dearjohn into it, and when you see the search results, you’ll notice a button at the top right of the results–”Save this search.” Click that. Then, to find it again, look at the top of your Timeline for the “Searches” link. Click on it, and you’ll be shown a list of your saved searches.
• For more advanced options, you can perform an advanced Twitter search here: https://search.twitter.com/advanced

I’ll continue to update this post as the movement builds and evolves. Have a tip for me? Feel free to @me on Twitter, or drop a line.

So, you’re ready to sign up for Twitter! Sometimes the signup process can be a bit daunting, so I created this short guide showing you what you need to know. Let’s get started!

Go to http://twitter.com/, and you should see a screen like this. Click the yellow “Give it a try” button on the right.

STEP 1: Create your account

You’ll be taken to a screen where you’re asked to fill out your information. Fill in your real name, your username (what you’ll use to log in, and how other Twitter users will refer to you), a password, and your email address. Along the way, Twitter will tell you if each of your entries is valid or not.

There’s also a checkbox that reads “Let others find me by my email address.” This means that if someone already knows your email address, they can use it to find and follow you. Twitter never reveals your email address to anyone who doesn’t already have it, though.

I generally uncheck the “send me email updates” box, and then click “Create my account.”

Then Twitter needs to make sure that you’re a human. You’ll see a CAPTCHA box; type in the words that you see. Here’s an example:

STEP 2: FINDING YOUR PEOPLE

Twitter helps you find people that you think are interesting—either because you like the topic that they tweet about most often, or because you know them.

You’re first shown a screen where you are offered a series of topics, and if you click on the topic, it’ll show you people Twitter suggests for that topic. Click the “follow” button to the right to start following them.

Note that you don’t have to follow any of these people, and you can choose to stop following them at any time.

Click the blue “Next step: friends” button in the lower middle of the screen to move on. You’ll be taken to a screen asking you if you want to search any of your online contacts from Gmail, Yahoo or AOL. If you have an account with any of those services, and you use the address book there to store information, click on the service you belong to. (If not, click the blue “Skip import” button in the bottom middle.)

You’ll then follow the steps your email provider uses to connect with Twitter—I’m showing Gmail here. Twitter doesn’t store or save this information; it’s a one-time deal.

It then takes a few seconds for your contacts to load, and you’re shown a screen that it’s working on it. When it’s done, it shows you a list of everyone in your address book that are already on Twitter.

You can click on “follow” next to the people that you want to appear in your feed. If they haven’t allowed themselves to be found via email, you’ll see a message that says so, and you can request to follow them. You’ll be notified if the request was approved.

When you’re all done, click the blue “Finish” button in the lower right. You’ll then be asked to send an invite to all the other people in your contact list who aren’t on Twitter. Skip this! Don’t do it.

You’re now shown your home screen, with all of the tweets from the people you’ve chosen to follow in reverse chronological order (newest on top). You’re also asked to confirm your email address; do this right away to get rid of that nagging message.

STEP 3: FAMILIARIZING YOURSELF WITH TWITTER’S FEATURES

Let’s take a quick tour of the home screen.

1. This is the main navigation for Twitter.
   • Home:brings you back to this screen
   • Profile: shows you a screen of your own tweets
   • Messages: Private messages sent only to you; also called Direct Messages or DMs. Only people that you follow are allowed to send you DMs.
   • Who To Follow: brings you to the stuff we covered in Step 2
   • Click on your username for additional items: Settings, Help, Sign out
2. Here’s where you’ll enter your status update, in 140 characters or less. There’s a counter in the upper right of the box to tell you how many characters you have left.
3. This area shows you information about yourself. Click on any of the numbers next to followers, following, favorites and lists for detailed information about each.
4. Here’s your list of tweets from the people you’re following. This is called the Timeline. (Some people also refer to this as their Feed.)
5. This section is where you can look at how you’re interacting with the rest of the world.
   • @Mentions. Click here to see if people have mentioned you.
   • Retweets. Click here to see tweets that have been passed along by others in your timeline. You can also see which of your tweets have been retweeted by others.

STEP 4: ADJUSTING YOUR SETTINGS

Click on the Settings link in the main navigation. The first screen you’re taken to has things like your email address and time zone; adjust these if needed. Click on the “Profile” link in the Settings’ navigation, just below where it says, “yourusername’s settings.”

You’re taken to a screen where you can update how you appear to other Twitter users.

It’s important to fill these out as accurately (and un-ironically/un-sarcastically) as you feel comfortable with, so that other users who are either searching for you or who discover you will see quickly who you are, and what you’re about. You should also use a picture that’s you, a close approximation of you, or is otherwise distinctly recognizable as you. (I don’t recommend those avatar generators, for example; they produce generic looking cartoons that make it hard for people to distinguish one from the other.)

Let’s go back to the Home screen and have a look at two important conversation features.

STEP 5: LOOK WHO’S TALKING (WITH YOU)

At the top of the timeline, click the @Mentions link (in section 5 from step 3). This shows you a screen of everyone who’s mentioned your username, with the newest on top. It’s important to check these “mentions” regularly and respond accordingly. If you hover over any tweet, two links appear: “reply,” and “retweet.”

Click on “reply” to respond to the person; click on “Retweet” to share the content of that tweet with whomever is following you.

STEP 6: SEARCHING AND SAVING

If there’s a particular topic you’re interested in, Twitter allows you to search for that word (or words), and save the searches to your account. This is a good way to monitor tweets mentioning your organization’s name, topics in the kind of work that you do, or other things that interest you.

Way up top, there’s a grey box with a magnifying glass next to it. Enter the term you’re searching for, and click the magnifying glass. You’ll be given a screen of search results:

You can then save the search to your account, so you don’t have to keep reentering it every time you want to look, by clicking the “Save this search” button at the top of the search results. Then, to find it again, look at the top of your Timeline for the “Searches” link. Click on it, and you’ll be shown a list of your saved searches.

That’s pretty much it for the basics! Feel free to visit me at http://deannazandt.com/twitter-guides for more information.

Here are the tips I shared with Nancy:

• Backtweets. Enter any URL and see who’s tweeted it, no matter what URL shortener they used. Especially handy if you don’t have access to analytics of a particular site. (RSS feed of results available)
• Favstar. See who has favorited your tweets, and also new-style RT’ed your tweets. (RSS feed of results available– handy for seeing a old tweet that was recently favorited).
• Advanced Twitter search. The search function at the top of Twitter home page doesn’t seem to have all of the results when referencing users. Go to http://search.twitter.com/ and enter your username preceded by the @ symbol (i.e., @randomdeanna) and hit enter. You should see results of when someone else new-style RT’s something with your username in it. (RSS feed of results available)
• Other Twitter searches. I also have saved searches for deannazandt, which brings up both mistaken username mentions (people sometimes forget I’m @randomdeanna), as well links to my website, deannazandt.com. Plus a saved search for “Deanna Zandt,” when people read something I’ve written, but don’t know my twitter handle.

Got (free, easy) tips of your own? Feel free to share them in the comments!

(*UPDATE: Nancy reminded me to share with you that she is “the most selfless, confident, least ego-driven person you’ve ever met and would NEVER dream of checking my RT thread to reassure myself that people like me or are actually reading my work :)” OMG NANCY ME TOO)

My favorites, in no particular order:

• @Bryce1984 The Lambs That Wouldn’t Shut Up #unseenprequels
• @jchinchar #unseenprequels Some Like It Tepid
• @matthasarms: Apocalypse Soon. #unseenprequels
• @steviedunn: The Day the Earth Continued Spinning #unseenprequels
• @PCTim: #unseenprequels The OK, The not so OK, and the unattractive
• @blogdiva: #unseenprequels Second-Base and The City
• @Alcudiabarfly: #unseenprequels dry-spell in the city
• @stealyourself: Madamoiselle Bovary #UnseenPrequels
• @lizzwinstead: The 5k run/walk Man #unseenprequels
• @jnjoiner: Thursday #unseenprequels
• @LParry: Shaun of the feeling peaky. #unseenprequels
• @KagroX: Still Plenty of Mohicans #unseenprequels
• @drywall: A Bunch of Mohicans #unseenprequels
• @RedGray: #unseenprequels Raiders of the Misplaced Ark
• @islandis: Sex, Lies, and Kinescope. #unseenprequels
• @macphoenix: Undocumented-Immigrant Kane #unseenprequels
• @mcsweater: American History IX #unseenprequels
• @AdamSerwer: The Dark Squire #unseenprequels
• @lizzwinstead: Conception of a Nation #unseenprequels
• @lizzwinstead: Still Going Back and Forth On Some Major Points of Endearments #unseenprequels
• (my own, heh): #unseenprequels Before Harry Met Sally
• UPDATE: via many others, this one clearly wins: @KagroX: Groundhog Day #unseenprequels

UPDATE: More fun titles are posted over at Ben Byrne’s blog!

* Wondering what the deal with the # is? That’s the marker for a “hashtag” on Twitter. It’s how Twitter users easily add or denote a keyword, allowing everyone else to either find or refer to a topic easily. Search for all #unseenprequel tweets!

I griped a little yesterday about this, and Elana over at Wellstone Action asked me what advice I’d give candidates running for office. Here’s a quick, handy-dandy list of pointers for candidates, from the position of a voter:

• Talk with me, not to me. Twitter is a media platform for conversation, not broadcast. A rule of thumb that’s used for organizations also applies to candidates: only about 20-30% of your tweets should be about you. The rest should be about what your community cares about. Which leads me to…
• Find out what your community cares about. Read what your followers are tweeting and respond with helpful information. It doesn’t just have to be related to the office you’re running for, either… in fact, it’s better if you mix it up a little. For example, someone you follow tweets about heading to a restaurant you love. Respond and say you go there often, too, and be sure to try the blackened sea bass.
• Stay on top of hot topics. Look for people talking about issues you care about with Twitter search. You can either save them as saved search in your Twitter app (Tweetie, Tweetdeck, Twitterific, etc.), or as an RSS feed for your news reader (Google Reader, Netvibes, etc.) Then respond to those tweets, even if you’re not following each other.
• Give back to the community. Retweeting others’ ideas and suggestions is a great way to show appreciation, and to spead the good word.
• Use your own, authentic voice, not a press release voice. I’m a voter, a human, and I want you to be a human too. Robots don’t do so well in the voting booth.
• If you don’t have time, assign a staff person to monitor and respond to items — just make sure they’re clear that they’re your staff person, and not you. For example, NYC mayoral candidate Reverend Billy Talen has a personal account, as well as his campaign staff’s group account. If your staff person uses your account, ask them to note that they’re a staffer.

In short, act like a normal person who cares about the people around them, because we know you do!

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Note: Bill de Blasio was the only public advocate candidate who responded to my gripe, and he gets extra Twitter points for both that and at least retweeting people once in a while. Go Bill!

Twitter reported its outage being caused by a denial-of-service attack. (Quick explanation: when skilled nerds/hackers write programs to flood a server with tasks and requests, so that the server is overloaded and taken down.) What happens when we come to rely on the social web for all kinds of things, and then those services disappear? Sure, we can all merrily hop over to the next one, but as Allyson Kapin pointed out, to a certain degree, we’d all have to start over on building our networks. Our social capital translates across platforms, sure, but the physical reconnecting of users to users is one big pain in the butt.

This all points to a larger problem with how market-driven application development can be highly problematic. Yes, it creates competition, but moreso, it creates closed networks and proprietary systems. Each service — Twitter, Facebook, MySpace, FriendFeed, etc — uses its own private structure to amass our networks for us. While messages can be passed between them, there’s no way to really share the data that accumulates over time between services.

Twitter disappears, for example, and we all go over to FriendFeed. But I have probably a fifth of the community on FriendFeed that I have elsewhere, because I haven’t spent any time cultivating it. And I can’t immediately transfer all of my Twitter community to FriendFeed. I can check my Gmail contacts and see who’s on FriendFeed, but I can’t just say, “Bring over my Twitter group to this service.” That’d be problematic for anyone trying to make money off of building these services, I guess, if we could all just drop them and run. It reminds me of the same onus that contract-cancellation fees of the mobile networks put on subscribers to stick with them.

It also frightens me, to some extent, about the future of the Web when it comes to ubiquitous-yet-proprietary services. I think about what we might be dealing with today had something like email been developed as a proprietary service. Right now, email works the way that it does because there were early, agreed-upon protocols for transporting the information. Developers implemented service improvements and new ways to interact with email over time, but the fundamental-ness of those early protocols remains true today. Anyone can email anyone else. There is no, “wait, you’re on Gmail, I’m on Hotmail, we can’t talk to each other.”

(Nerd moment: Remember when the early online services were like this, btw? When AOL wouldn’t let its users access different parts of the Internet, like Usenet? Ah, the grand old days of walled gardens. And where are they now?)

In the case of social media services that focus on rapid-fire, short status updates, there is no agreed-upon protocol. I’m the worst kind of technologist when it comes to these things, too, because I know there’s a service that’s open source and based on open principles. It’s called identi.ca. Why don’t I use it, if I’m so worried? Because hardly anyone else I know does, because it’s not very pretty, and because I still can’t search my contacts to see who else is on. I’m a sucker, like everyone else, for ease of use.

So, what do we do? My heart says: all you smart designers and coders, go work on identi.ca and get it looking and working nicer. But my head knows that’s probably not going to happen, at least not right away… so I’ll just be here, staring at the blinking cursors, waiting for Twitter to come back up.

Update, 7/13/09: Two things. There’s a post on my progress and thoughts here, and also, to reflect the offline donations I’m getting, I’m now gradually lowering the goal of the ChipIn.

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Friends, colleagues, clients! Lend me your ears…

I’m writing you with some exciting news that makes me very happy. I just signed a contract from Berrett-Koehler publishers to write a book I’ve been imagining for a long time. But it’s going to take some very hard work on my part, and I hope you can help me succeed.

The book I’m writing is on the topic that has been all the rage in the media — social networking and all that implies with Twitter, Facebook, and much more. Here’s the purpose of the book: how do we ensure that these tools are in being used most effectively by those who have too often been on the sidelines of technology advances– women, people of color, queer folk, and more?

This is a fabulous opportunity for many social change advocates to jump into the new tech conversations and help shape the future, and I want to make sure that happens. Specific topics I want to cover about women’s experiences online include privacy and security, as well as shifting cultural values through organizing and action. I’m also going to be highlighting the voices of experts working in with social media in communities of color and more– voices you don’t hear when tech is being talked about.

Here’s my challenge and why I need your help: Berrett-Koehler is an incredible publisher — supportive, collaborative, and incredibly innovative– and I’m thrilled to be working with them. But they don’t pay advances. So, to do this book (and it is incredibly fast-tracked), I need to stop working as a consultant for the next three months and do nothing but write the book. Thus, I need investors. I need you to help me raise $15,000 to cover my expenses, travel, and research. Please toss some money into a “Feed Deanna” pot!

I’m off to a good start: the Hightower Lowdown (Jim Hightower’s monthly newsletter), where I’ve worked for 4 years, is covering my rent through the summer. And Don Hazen, editor of AlterNet.org (where I also have worked) and Doug Kreeger (AlterNet’s board chair) will put the first $2,000 in if people will match it. All donations of $250 and over can be made through the Independent Media Institute, so they’ll be tax-deductible.

So, here I am, hat in hand for a good cause. I’ll make you proud. You can donate via PayPal at http://www.deannazandt.com/chipin or send a check to me (address below).

I know it is a tough time to be asking for money with many people out of work and struggling. I hope you’ll forgive my chutzpah. Yet I want this all to happen so badly I can taste it; it’s more than anything I’ve wanted in a very long time. It’s a dream come true in many ways, and I hope even if you can’t give at this time, you’ll join me in celebrating the moment.

much love,
deanna

P.S. — For anyone who donates $100 or more, I will give you a copy of the book with an inscription of my heartfelt thanks. One more time, that donation link is:

http://www.deannazandt.com/chipin

P.P.S. — Thanks in advance for anything and everything that you can do to support this wildly excited, somewhat humbled first-time author. Here’s more info about the book: http://www.deannazandt.com/bookannounce , and I’ll be blogging as much of the book’s content as possible at http://www.deannazandt.com/ throughout the summer.

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For donations over $250, checks can be made payable to:

Independent Media Institute
77 Federal St
San Francisco, CA 94107

Memo: Deanna Zandt Project

Deanna Zandt on WRHU: Iranian elections, social media and more

First, from an American media perspective, here was another great moment for folks to demand what they wanted to see covered on national news media. What a moment of media dissonance: As protests erupted — and in some cases, turned violent –� in the streets of Tehran and elsewhere in Iran, major broadcast media in the US had little to no news on the events at all. By using the hashtag¹ #CNNfail to collect all of the dissatisfaction on Twitter, Americans were able to shift the focus of the conversation and eventually influence CNN’s decision makers to start covering stories by Sunday.

It’s reminiscent of #AmazonFAIL (when Amazon accidentally delisted 58,000 books, fueling a social media revolt), in the sense that within a pretty short timeframe (less than 24 hours), major news organizations simply could not ignore the story unfolding — via reportage and commentary — on social media. I remind folks to think about how this sort of situation would have unfolded even five years ago: Bloggers would blog, perhaps media watchdog organizations would get a grassroots campaign together, and maybe within a week, if we were lucky, we’d see some influence. Now, with so many people participating in the conversation, we have immense power to quickly shift both focus and perception.

This is why, when it comes to politics and advocacy work, it’s important to look at a bigger picture beyond just who’s using Facebook to get votes, or which representatives of governments tweet with pizazz. It’s less about celebrity and more about connection, humanity and the ability to inject our values into the wider culture in a fundamentally populist way.

Another fascinating angle of this story is the bootstrapping of access to technology after the Iranian government began blocking access. Facebook was blocked in late May, when reformist candidate Moussavi had around 5,200 supporters. Not long into the protests this weekend, access to major portions of the Internet (including Twitter), as well as SMS texting, were blocked. Not to be stopped, protesters within Iran are receiving information about accessing proxy servers from folks setting them up outside of the country, and stories continue to flood out.

Honestly, there is just no blocking The Internet, y’all. What the Iranian government is trying to do is, in effect, akin to trying to stop water or electricity from flowing. There is so much infrastructure in place at this point, they’d basically have to blow up most of it to stop people from accessing the outside world. Of course, I wouldn’t put it past Ahmadinejad, now that I think about it…

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¹ What’s a hashtag? It’s a keyword that people add to their tweets, so that conversations around a particular topic can be easily tracked.

Here’s some links to the presentations and workshops that I led and co-led all week; thanks to the participants who took killer notes. There’s tons of incredible info on, and being added to, this wiki, so check back often:

• Inspiration: Social Networks (midway down the page). Day one was all about showing our participants the myriad of tools at their disposal and some successes that others have had. [PowerPoint preso here]
• Measure THIS! Social Media ROI. How to think about metrics for social media work. [No session notes yet, but PowerPoint preso here.]
• Engaging business leaders and decision-makers through social media, led with Eric Squair.
• Twitter for Individuals and Organizations. (shocker, right?)