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	<title>Deanna Zandt &#187; police</title>
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		<title>Citibank fraud FAIL update</title>
		<link>http://www.deannazandt.com/2009/02/19/citibank-fraud-fail-update/</link>
		<comments>http://www.deannazandt.com/2009/02/19/citibank-fraud-fail-update/#comments</comments>
		<pubDate>Fri, 20 Feb 2009 02:29:56 +0000</pubDate>
		<dc:creator>deanna zandt</dc:creator>
				<category><![CDATA[Personal News]]></category>
		<category><![CDATA[citibank]]></category>
		<category><![CDATA[credit report]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[fraud]]></category>
		<category><![CDATA[identity theft]]></category>
		<category><![CDATA[police]]></category>
		<category><![CDATA[protection]]></category>
		<category><![CDATA[violation]]></category>
		<category><![CDATA[wachovia]]></category>

		<guid isPermaLink="false">http://www.deannazandt.com/?p=376</guid>
		<description><![CDATA[Well, kids, it's been an interesting couple of days. <em>(don't know what I'm talking about? <a href="http://www.deannazandt.com/2009/02/17/citibank-fraud-fail-and-loss-of-faith/">start here!</a>) </em>Before I get into the story update, there are a couple things that I've learned:
<ul>
	<li>My supremely awesome brother sent me a task list of things to do after you've been a victim of fraud, and there's a similar <a href="http://www.ftc.gov/bcp/edu/microsites/idtheft/consumers/defend.html#WhatarethestepsIshouldtakeifImavictimofidentitytheft">list provided by the FTC</a>. Check it out-- <a href="http://www.ftc.gov/bcp/edu/microsites/idtheft/consumers/defend.html#WhatarethestepsIshouldtakeifImavictimofidentitytheft">very, very helpful</a>.</li>
	<li>On the preventative side of things, I've learned:
<ul>
	<li>from a woman at Citibank: don't put your address on your checks. I'm not sure why, but it's better.</li>
	<li>from my brother: schedule getting your <a href="http://www.annualcreditreport.com/">annual free credit reports</a> throughout the year -- i.e., Experian in January, TransUnion in April, and Equifax in October.</li>
</ul>
</li>
</ul>
Okay, now for the update. I went back to Citibank in Park Slope earlier today, and since there was no one at the little info desk, the security guard had me sit in a row of seats to wait for someone to be free to help me. After a few minutes, a woman who worked there walked by and asked, "Are you being helped?"]]></description>
			<content:encoded><![CDATA[<p>Well, kids, it&#8217;s been an interesting couple of days. <em>(don&#8217;t know what I&#8217;m talking about? <a href="http://www.deannazandt.com/2009/02/17/citibank-fraud-fail-and-loss-of-faith/">start here!</a>) </em>Before I get into the story update, there are a couple things that I&#8217;ve learned:</p>
<ul>
<li>My supremely awesome brother sent me a task list of things to do after you&#8217;ve been a victim of fraud, and there&#8217;s a similar <a href="http://www.ftc.gov/bcp/edu/microsites/idtheft/consumers/defend.html#WhatarethestepsIshouldtakeifImavictimofidentitytheft">list provided by the FTC</a>. Check it out&#8211; <a href="http://www.ftc.gov/bcp/edu/microsites/idtheft/consumers/defend.html#WhatarethestepsIshouldtakeifImavictimofidentitytheft">very, very helpful</a>.</li>
<li>On the preventative side of things, I&#8217;ve learned:
<ul>
<li>from a woman at Citibank: don&#8217;t put your address on your checks. I&#8217;m not sure why, but it&#8217;s better.</li>
<li>from my brother: schedule getting your <a href="http://www.annualcreditreport.com/">annual free credit reports</a> throughout the year &#8212; i.e., Experian in January, TransUnion in April, and Equifax in October.</li>
</ul>
</li>
</ul>
<p>Okay, now for the update. I went back to Citibank in Park Slope earlier today, and since there was no one at the little info desk, the security guard had me sit in a row of seats to wait for someone to be free to help me. After a few minutes, a woman who worked there walked by and asked, &#8220;Are you being helped?&#8221;</p>
<p>Funny she she pose the question that way, eh? &#8220;Why, no,&#8221; I replied. &#8220;No, I&#8217;m not being helped at all.&#8221;</p>
<p>She asked me what I needed, and when I replied that I was there for an affadavit for a fraudulent check, her eyes got wide and she said, &#8220;God, what happened?&#8221; Which made me dump out <a href="http://www.deannazandt.com/2009/02/17/citibank-fraud-fail-and-loss-of-faith/">the whole story from Tuesday</a>. The look of shock increased as the story went on, till finally she stopped me and said, &#8220;Oh my God. I am so sorry, that should <em>not</em> have happened to you. Come into one of the private offices and we&#8217;ll get everything taken care of right away.&#8221;</p>
<p>A team of three women&#8211; for the record: Ruth, Rose and Roseann, I kid you not &#8212; sprung into action. They found that another check for ~$5k was attempting to be cashed, and because Sparky the &#8220;Customer Service&#8221; Rep didn&#8217;t help me on Tuesday, it was bouncing everything out all over again. More apologies, but they also found that someone&#8217;s gone into a Citibank branch elsewhere and made a small deposit, presumably to see if the account was still open. Can I tell you the relief I felt to see people actually caring and trying to find out what was happening to my money?</p>
<p>Anyhoo, we squared away a bunch of stuff together, and I got the affadavits for the police reports. However, I have to wait till tomorrow now to file the police report, because I won&#8217;t have a copy of the new fraudulent check until 7am.</p>
<p>But wait, there&#8217;s more! Later in the day &#8212; literally right after I&#8217;d purchased a new paper shredder at Staples &#8212; I got a call from a representative of Wachovia, asking me if I was writing some big checks. Turns out that since the first one bounced, and a second one from me was coming in, Wachovia already suspected fraud and got on the ball. The woman (whose identity I verified, yes) was extremely helpful and gave me the names and addresses of the people that deposited the fraudulent checks. She doesn&#8217;t think, from her experience, that they&#8217;re the perps, but rather that they&#8217;re the victim of some sort of scam operation. Wild stuff. She&#8217;s down with helping the police investigate, and I&#8217;m taking all this info with me tomorrow.</p>
<p>In the meantime, I have to say that while this doesn&#8217;t compare with some of the BS that I dealt with and violation I felt after getting mugged (ah, <a href="http://christine2.com/">Christine</a>, could anything have bonded us tighter? Really?), it&#8217;s, um, getting to be right up there. It&#8217;s also completely physically taxing in an unexpected way &#8212; my body has been demanding about 10 hours of sleep per day since this all started. Apologies to clients who are reading this and wondering where the hell I&#8217;ve been, too &#8212; the bureaucratic nightmare is taking up a ton of bandwidth.</p>
<p>More tomorrow after I&#8217;ve visited with my (hopefully) friendly neighborhood police officers. Wish me luck.</p>
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