web site hit counter

Posts tagged with 'bureacracy'

Voice-prompted Bureaucracy

My brother responded to my post about Bureaucracy

Oh, I hate those things [voice-prompted call systems]. You know, it really *is* kind of like playing those old text adventures like Bureaucracy, except the points that are measured are actually your blood pressure going up.

And he sent the following dramatic reenactment:

————————————————> VERBOSE
Maximum verbosity.

> LOOK
You are in your computer room. Things are in slight disarray; some of last week's laundry is laying on the boxes behind you, empty beer cans lie strewn about, and the ashtray on your desk hasn't been emptied in days. On your desk is a computer monitor, your cell phone, a piece of paper, and various computer parts. Next to your desk are your two computers and a printer stand, which holds your modem and router. You are sitting in your chair. There is an exit east.

> USE COMPUTER
Which computer do you mean, the Gell Pessimitude fileserver, or the new state-of-the-art Boysenberry XR-71 Mach Snail?

> BOYSENBERRY
As you open up the Mothra browser (no doubt named for all the inherent bugs in it), an error page comes up telling you it can't find a connection.

Your blood pressure has increased 2 points.

> EXAMINE ROUTER
This is a Lynkpiss router. It's a bit older, but you like it because it's OS is easily replaced by better third-party software. Four cables are plugged in to it: one to each computer, one to the modem, and a power cable. It seems to be functioning properly.

> EXAMINE MODEM
There's no indication of the manufacturer of this modem, but it's narrow, black, and has a bunch of triangular lights on it. The only markings on the modem are stickers on the bottom showing FCC numbers and a MAC ID. It has three cables running to it: one to the router, one going in to the wall, and a power cable. A triangular blinking "RECV" light tells you it's not getting a signal.

> GET CELL PHONE AND CALL TECH SUPPORT
Taken.

A cheery voice greets you, "Thank you for calling Barter Communications. To continue in English, please press one. Para ayuda en Espanol, oprima el numero dos."

> READ PAPER
(Taken)
Barter Voicemenu Cheat Sheet
Tech Support - 1322148621181
Billing - 124639326115272893142(acct#)31223
Sales - 11

(Next to the Sales entry is a hastily scrawled note in your handwriting that reads, "Bastards!")

> DIAL 1322148621181
The cheery voice says, "One moment please!" and some cabana music starts playing. "Good thing I read the cheat sheet," you think, but then ponder all the previous calls and wasted life it took to create it.

Your blood pressure has decreased by 1 point.

> Z
Time passes…

The music is interrupted, and another not-so-cheery (kind of whiny, actually) voice says, "We're sorry, all of our technical support representatives are currently assisting other customers. Please wait and your call will be answered in the order it was received." It sort of sounds like a third grader with an adult voice reading lines from Shakespeare.

Your blood pressure has increased by 1 point.

> Z
Time passes…

A new cheery yet sultry voice comes on the phone and tells you, "Hello! I'm the Barter computer system! While you're waiting to speak to one of our representatives, I'd like to ask you some preliminary questions. I'll pass this information along to our representatives so they can help you further if necessary. If you'd like to continue, please say, 'Ok!'"

> DIAL 0
The cheery sultry voice almost laughingly says, "I *know* you really want to speak to a person right now, but I'd like to ask you some questions first. If you'd like me to help you, please say, 'Ok!'"

Your blood pressure has increased by 1 point.

> SAY "NO THANKS"
"Great! Is your computer on right now?"

Your blood pressure has increased by 1 point.

> SAY "YES"
"Good. Is your modem on, too?"

Your blood pressure has increased by 1 point.

> SAY "YES"
"Excellent! Now, can you tell me what kind of modem you have? You can tell by looking underneath the modem for a manufacturer sticker. Our most common models are 3-Bomb and Engineola! If you don't know your modem's manufacturer, please say, "I don't know!'".

> EXAMINE MODEM
There's no indication of the manufacturer of this modem, but it's narrow, black, and has a bunch of triangular lights on it. The only markings on the modem are stickers on the bottom showing FCC numbers and a MAC ID. It has three cables running to it: one to the router, one going in to the wall, and a power cable. A triangular blinking "RECV" light tells you it's not getting a signal.

The cheery sultry voice asks, "Are you still there?"

> SAY "YES"
"I'm sorry, I didn't understand that modem type. Could you say it again?"

Your phone sounds a quick double-beep at you.

Your blood pressure has increased 2 points.

> EXAMINE PHONE
Your phone is a CS-9120, last year's state-of-the-art phone from Happitec. It has a host of features you rarely use, including a built-in camera. The battery indicator is flashing.

The cheery sultry voice asks, "Are you still there?"

Your blood pressure has increased 5 points.

> SAY "LET ME SPEAK TO A HUMAN NOW"
"Hmm. Let's move on. Is your cable TV working properly? To tell for sure, please tune to channel 9."

Your phone sounds a quick double-beep at you.

Your blood pressure has increased 5 points.

> SAY "I NEED TO SPEAK TO A HUMAN #$%ING BEING RIGHT NOW, YOU PIECE OF #!@$ COMPUTER, BEFORE I REACH THROUGH THIS PHONE AND TEAR YOUR %^&$ING TRANSISTORS OUT, PUT SOME SOY SAUCE ON THEM, EAT THEM FOR LUNCH, AND FLUSH THEM DOWN THE GOD&*^$ TOILET IN AN HOUR! IS THAT COMING THROUGH LOUD AND *&^)ING CLEAR?"
Having far exceeded the three curseword limit the system was designed for, the voice ever-so-happily tells you, "Hold on while I transfer your call!"

Your phone sounds a quick double-beep at you.

Your blood pressure has increased 10 points.

> Z
Time passes…

A new voice comes on the phone. "Thank you for calling Barter Communications, this is Brad, how can I be of serv–" and your cellphone dies.

Your blood pressure has increased 20 points.

You feel a slight pressure in your head, shortly before passing out. Apparently the blood vessels in your brain can only take so much, and a few popped on you causing a massive aneurism.

**** YOU HAVE DIED ****

Please type RESTORE or QUIT:

————————————————

Last thoughts from my dear brother?

So, that's how I see it.

posted Tue., Jul 11, 2006 at 10:18am


Did you ever play that game "Bureaucracy?"

It was a text adventure game created by Douglas Adams that my brother and I spent many, many months playing in our youth. My brother was the expert, and I would just sort of sit there and watch. Little did I know just how useful that game would come to be.

I'm working on a project right now that's just about to launch. Names of the innocent and guilty have been changed. This is what happened when we went to launch the site last night…

  • Website ready to launch. Need to change DNS servers to make this happen. Changing DNS servers requires logging in with domain registrar.
  • Tech Guy doesn't know username or passwords at the domain registrar. Filled out one of those little "forgot your username or password?" forms, assumes Client received information and passed it to me. Tech Guy assumed wrong.
  • Client emails me this morning from an unusual email address, saying he can't log into his regular email, the password is broken. Don't know why. This means that any new requests for that domain info are probably sitting in the email box that can't be accessed.
  • Try to figure out who is the email host for the inaccessible email address. Client does some deduction, finds it. Figures out that this host has wrong credit card on file and has disabled the email. Tries to contact billing dept. at email host, but they are only open Monday through Friday. (It's Saturday.) Tells me this.
  • We poke around the control panel for the site but don't know Client's logins for the control panel. Click link that says "forgot your password?" which sends and email with the login info. EXCEPT WE CAN'T ACCESS THE EMAIL.
  • I've had dealings with this email host before and know that there's a secret tech support number that can be called. Start digging around for it. Can't find it.
  • Remember that an ex-client from years ago used same email host and had the secret tech support number. Wonder if ex-client still has same account passwords? They do! Dig around their support and find the super secret number. Call.
  • Explain to Tech Support Guy the situation. He cheerily tells me I can update the credit card information via the control panel. I take a very deep breath and explain that we can't get into the control panel.
  • We determine that the email host has an old, bad email address on file. I want to change this. He wants to verify the identity of Client before proceeding.
  • Conference in Client. Tech Support Guy asks for the old, bad credit card info. After jumping through a bunch of hoops, we cajole Tech Support Guy into changing the email address and sending the login information.
  • Client is able to restore email access within the hour, but back to the domain problem: there are no emails with login information waiting for him.
  • Domain people have an old bad email address on file. Via magic, Client finds old, bad login information. Sends it to me.
  • I login. Change domain. Site begins to launch.

My deep-breathing has been perfected.

posted Sat., Jul 8, 2006 at 5:29pm